Returns & Exchange
Please be aware that by the nature of Auxilium's company ethos, we are working with existing materials so each product is unique. Please take into account when purchasing the product may have misshaping or small dents that have been purposely left to retain the original essence of the product.
We at Auxilium strive to meet your high expectations so although as a policy we do not except refunds, please do contact us if you have a problem and we will do our upmost to try and work with you to help meet your needs.
All exchange queries should be made surging 14 days of the date you received the item. Please note: we can only accept the return of items for exchange if they are returned in the original condition and packaging. If you need any assistance then please contact us.
We ask for 100% pro- forma payment upon confirmation of the order because of the nature of bespoke design. Payment can be made by BACS transfer or via PayPal payment.
If the customer were to cancel the order after the payment has been processed, the buyer would be liable to pay to Auxilium a sum equal to all the expense incurred by the company in connection with that deal including an appropriate amount in respect of administrative overhead, costs and losses of profit, the company’s reasonable estimate of the expenses incurred shall be final and binding on the parties. Estimate of the expenses incurred shall be final and binding on the parties.
Unless specified, all prices quoted via invoice will itemise delivery to any UK mainland address.
However we are represented through our network of distributors, if you would like us to prepare an international shipping quote please let us know. We’re also happy to liaise with your preferred logistics operator if required. Please contact us for further information on delivering outside of the UK.
Deliveries are made on weekdays so you must provide a weekday contact telephone number, and delivery address where the package can be signed for. After the second time of trying our courier will charge us £15 per attempted delivery and this cost will have to be passed onto you.
Prices are as set out on the website and exclude VAT at the current rate. We reserve the right to alter prices at any time.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.